Shipping Policy

Thank you for shopping at whitmore.world. This Shipping Policy explains how Whitmore Limited (“Whitmore,” “we,” “us,” or “our”) processes, ships, and delivers orders placed through our website.

Please read this Shipping Policy carefully before placing an order.

1. Order Processing Time

All orders are processed and arranged for shipment on the next business day after the order is placed.

Orders placed on weekends or public holidays may be processed on the next available business day.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where applicable.

2. Dual-Warehouse Shipping Model

Whitmore Limited uses a dual-warehouse shipping model to provide efficient delivery based on the customer’s shipping location.

United Kingdom Orders

Orders shipping to addresses within the United Kingdom will be fulfilled from our local UK warehouse whenever stock is available.

Orders Outside the United Kingdom

Orders shipping to countries or regions outside the United Kingdom will be shipped directly from our Shenzhen warehouse via international shipping channels.

International shipments are arranged with trackable logistics services whenever available.

3. Estimated Delivery Time

Under normal circumstances, most orders are expected to arrive within 7 days after shipment.

Please note that delivery times are estimates only and may vary depending on the destination, shipping carrier, customs clearance, weather conditions, local delivery operations, public holidays, or other circumstances beyond our control.

Whitmore Limited is not responsible for delays caused by shipping carriers, customs authorities, incorrect shipping information, failed delivery attempts, or events outside our reasonable control.

4. Shipping Tracking

All orders are shipped with tracking information where available.

After your order has been shipped, you will receive a tracking number by email. You can use this tracking number to follow the delivery status of your package.

Please allow some time for the tracking information to update after the package has been dispatched.

5. Shipping Fees

Shipping fees, if applicable, will be calculated and displayed at checkout before you complete your order.

Shipping costs may vary depending on your shipping destination, order value, product weight, and available shipping methods.

Any free shipping promotions, if available, will be subject to the terms stated on our website at the time of purchase.

6. Customs, Duties, and Taxes

For international orders shipped outside the United Kingdom, customs duties, import taxes, VAT, brokerage fees, or other local charges may apply depending on the destination country or region.

Unless otherwise stated at checkout, customers are responsible for any customs duties, import taxes, or local fees charged by their country or region.

Whitmore Limited is not responsible for delays caused by customs clearance or for any additional charges imposed by customs authorities.

7. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

Please carefully check your shipping address, phone number, email address, and postal code before placing your order.

Whitmore Limited is not responsible for orders delayed, lost, returned, or delivered incorrectly due to inaccurate or incomplete shipping information provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible at:

hellowhitmore@gmail.com

We will do our best to update the shipping information before the order is dispatched, but we cannot guarantee that changes can be made once the order has been processed or shipped.

8. Lost, Delayed, or Stolen Packages

If your package is delayed, please first check the tracking information for the latest delivery updates.

If your package is marked as delivered but you have not received it, please check with your local courier, neighbors, building reception, or delivery location first.

Whitmore Limited is not responsible for packages that are lost or stolen after being marked as delivered by the shipping carrier. However, you may contact us at hellowhitmore@gmail.com, and we will do our best to assist you where possible.

9. Failed Delivery Attempts and Returned Packages

If a package cannot be delivered due to an incorrect address, failed delivery attempts, refusal of delivery, or failure to collect the package, it may be returned to the sender.

In such cases, additional shipping fees may apply if the customer requests the order to be resent.

Original shipping fees, customs duties, and other related charges are non-refundable unless otherwise required by applicable law.

10. Damaged Packages

If your order arrives damaged, please contact us within 7 days of receiving your package at:

hellowhitmore@gmail.com

Please include:

Your order number
A clear description of the issue
Photos or videos of the damaged product
Photos of the outer packaging
Photos of the shipping label, if available

We will review your request and provide further assistance where appropriate.

11. Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible at:

hellowhitmore@gmail.com

We will do our best to assist you before the order is processed or shipped. However, once an order has been dispatched, we may not be able to cancel or modify it.