Return & Refund Policy
Last Updated: June 9, 2026
At Whitmore Limited, we want every customer to shop with confidence. Please read our Return & Refund Policy carefully before placing an order at whitmore.world.
No Returns or Refunds
Due to the nature of pet products and hygiene considerations, all sales are final. We do not accept returns, exchanges, or refunds for reasons including but not limited to:
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Change of mind
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Incorrect size selected by the customer
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Incorrect color or style selected by the customer
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Pet not liking or not fitting the product
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Minor color differences caused by lighting, photography, or screen display settings
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Normal wear and tear after use
Please check the product description, size chart, and order details carefully before placing your order.
Size Responsibility
For pet apparel, harnesses, collars, and accessories, sizing may vary depending on your dog’s breed, body shape, coat length, weight, and measurements.
Customers are responsible for measuring their pets accurately and choosing the correct size before purchasing. If your dog is between sizes, we recommend sizing up for a more comfortable fit.
We are unable to accept returns or issue refunds due to incorrect sizing selected by the customer.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order at:
Please include:
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Your order number
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A clear description of the issue
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Photos or videos showing the damaged, defective, or incorrect item
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Photos of the package, if applicable
Once we review your request, we may offer a replacement, store credit, or refund where appropriate.
Lost or Delayed Packages
Whitmore Limited is not responsible for shipping delays caused by carriers, customs clearance, weather, incorrect shipping information, failed delivery attempts, or circumstances beyond our control.
If your package is marked as delivered but you did not receive it, please contact the shipping carrier first. You may also contact us, and we will do our best to assist where possible.
Legal Rights
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
If your local law requires a return, refund, cancellation right, or other consumer remedy, we will comply with applicable legal requirements.
Contact Us
If you have any questions about this Return & Refund Policy, please contact us at:
Whitmore Limited
Website: https://whitmore.world
Email: hellowhitmore@gmail.com